Global Sales Accounts Director

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Position Summary Under the general direction of the Director, Global SAM/KAM Programs , the Global Sales Account Director is responsible for managing and growing strategic business relationships between World Courier and designated global customer accounts. This role leads the global development, maintenance, and expansion of assigned accounts, with a focus on revenue contribution, profitable growth, service excellence, and overall customer satisfaction . This is a highly visible role for a strategic, resilient, and execution-oriented leader who can manage complex global accounts, navigate a matrixed organization, and take full ownership of customer outcomes. The ideal candidate combines strategic account management, strong program/project management, executive relationship leadership, and operational problem-solving to drive customer success across multinational, high-value accounts. Key Responsibilities Lead the ongoing strategic business relationship between World Courier and assigned global strategic or key accounts Develop, execute, and continuously refine  strategic account plans  aligned to international, national, and regional business goals Drive global revenue growth, profitability, retention, and service satisfaction across assigned accounts Build and maintain strong relationships at the highest customer levels, including  executive stakeholders Identify, develop, and expand new business opportunities within assigned accounts through targeted, value-based selling Create and communicate compelling  value propositions  that build customer trust and support long-term partnership growth Lead and coordinate an  extended global team of account managers and cross-functional partners , often through influence rather than direct reporting lines Determine priorities, assign tasks, track progress, and ensure execution against strategic account plans Act as the point of ownership for customer issues, complaints, escalations, and internal roadblocks, ensuring timely resolution and strong follow-through Navigate a complex  matrix organization  to align commercial, operational, and support teams around customer commitments Gather and analyze market, customer, and competitive intelligence to anticipate change and shape account strategy Monitor customer ownership changes, affiliations, market share opportunities, evolving customer requirements, and competitor activity Collaborate with  Regional Marketing Specialists  on account-based marketing initiatives where needed Oversee the  RFP process  and support  MSA-related contract negotiations  for assigned accounts Deliver high-impact sales presentations, executive business reviews, proposals, and strategic updates to customers and internal leadership Maintain accurate account activity and opportunity tracking in the  CRM platform Provide regular account progress updates to management on a  monthly basis , with broader extended team communication occurring  quarterly Mentor others and contribute to best practices, tools, and frameworks that strengthen global account management capabilities across the organization What You Bring 8+ years of relevant experience  in strategic account management, global accounts, client relationship management, sales, logistics, supply chain, pharmaceutical distribution, or related fields Bachelor’s degree in  Business Administration, Marketing, Sales, Project Management, Supply Chain, Computer Science , or a related field, or an equivalent combination of education and experience Strong experience building and executing  strategic